Our return policy is only valid for cases where a wrong product is shipped or the product is damaged. Our products are made to order, and personalized with logos and names, so returns are not accepted for other reasons.
If you receive a wrong product or a damaged product, please contact us within 7 business days. Once we confirm that the product is incorrectly shipped or damaged, we will either send a replacement or issue a refund.
Customized products (such as those with personal logos or names) are not accepted for return. Therefore, we strongly recommend verifying your order details and desired customization before finalizing the purchase.
Notes:
For wrong product or damaged product, you may be asked to provide photos or documents as proof.
Custom-made products (personalized with logos or names) cannot be returned.
Our goal is to ensure customer satisfaction. If you have any questions or concerns, please don’t hesitate to contact our customer service.
